Refund and Returns Policy

Return Policy – Miale Technologies Kenya

At Miale Technologies LTD, we prioritize customer satisfaction across all our printing, branding, and customization services. Our return policy is designed to ensure transparency, accountability, and confidence in every transaction.

βœ… Eligibility for Returns

We accept returns under the following conditions:

  • The product was damaged during delivery.

  • There is a production error (e.g., wrong item, misprint, or incorrect customization).

  • The item received differs significantly from what was approved or ordered.

  • The return request is submitted within 3 days of receiving the product.

❌ Non-Returnable Items

The following products and services are not eligible for return:

  • Customized or personalized items that were produced exactly as approved.

  • Items returned more than 3 days after delivery.

  • Products damaged due to mishandling or misuse after delivery.

  • Digital services (e.g., graphic design files, digital proofs).

πŸ” Return Process

  1. Email us at [email protected] within 3 days of receiving your item.

  2. Include your order number, clear photos, and a brief description of the issue.

  3. Our team will verify and provide return or exchange instructions within 24–48 hours.

  4. For approved returns, you may choose between:

    • A replacement

    • A credit note

    • A full refund (in rare cases)

🚚 Return Shipping

  • If the issue is due to our error (misprint, wrong item, damaged on delivery), we cover the return shipping.

  • If the return is customer-initiated (e.g., change of mind), return shipping is at your cost.

πŸ“¦ Refunds Timeline

Once your return is received and inspected, a refund or exchange will be processed within 3–5 business days. Refunds will be issued via mobile money, bank transfer, or the original payment method.

πŸ›‘οΈ Quality Assurance Guarantee

We stand behind our work. All our branded, printed, and engraved products are subject to strict quality checks before dispatch. However, if anything goes wrong, we’re committed to correcting it quickly and professionally.

Questions?
Reach us via:
πŸ“ž +254 711 362 029
πŸ“§ [email protected]
🌐 www.mialetechnology.com

Ask away!?

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